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Astute Fitness Privacy
Policy |
This Privacy Statement sets out the policy of Astute Fitness and its
franchisees with respect to the way in which we obtain, use and disclose
information about you, including through our website at www.astutefitness.com.au.
We adopt and are bound by the National Privacy Principles set out
in Schedule 3 of the Privacy Amendment (Private Sector) Act 2000 ("the
Act"). We understand and appreciate that you are concerned about
privacy, particularly in relation to the use and disclosure of Personal
and Sensitive Information.
We are committed to providing a high level of privacy in relation
to all Personal and Sensitive Information that is collected by us.
By continuing to request our services and by attending your local
Astute Fitness club, you consent to the practices described in this
Statement. You can also consent by visiting our website and participating
in an on-line inquiry.
What Personal or Sensitive
Information do we collect from you?
For the purposes of this Statement, "Personal Information"
is information from which your identity is apparent or can be reasonably
ascertained. "Sensitive Information" is information about
your health.
The types of Personal Information generally collected by us include
your name, address, mobile and telephone numbers, facsimile number
and e-mail address, occupation and your employer, your date of birth
and number of children you have, (if any).
Personal Information is also collected when you provide business cards
or other documentation to us containing such Personal Information,
including when you complete a Membership Agreement and a Pre-Activity
Questionnaire.
Personal Information also includes information we collect in the course
of providing services to you and communications between you and us.
The types of Sensitive Information generally collected by us include
information relating to your health, your weight and body measurements,
your medical history, whether you smoke or are pregnant, whether you
are on any medication and other health related information that is
necessary to properly advise you about fitness training. If you do
not provide us with such Personal and Sensitive Information, we may
be unable to carry out the services or provide the goods as requested
by you.
What happens when you access our website?
Through our website, we can only obtain such information if you send
an e-mail message and complete an
on-line inquiry. When you look at our website, we may make a record
of your visit.
The following information may be logged for statistical purposes:
• Your Internet protocol (IP) address;
• The date
and time of your visit to the site;
• The pages you have
accessed and documents downloaded; and
• The type of browser
you were using. Any such statistical analysis does not identify you.
How do we use your Personal and Sensitive Information
and who will we give it to?
Any Personal or Sensitive Information that we collect about you will
be used and disclosed by us so that we can provide you with the services
that you have requested or otherwise to enable us to carry out our
functions.
For example, we must make all of our instructors aware of information
about your health, so that they can safely advise about fitness programs
and diet and so on. If we were to sell our business, we may disclose
your Personal or Sensitive Information to the purchaser of the business.
We will add your name, address, mobile and telephone numbers, facsimile
number and e-mail address to our database. The database may be used
for ongoing marketing and educative purposes. If we elect to retain
such Personal Information, you have our commitment to your privacy.
The type of marketing and educative activities that we undertake includes
forwarding material to you so that you are kept updated in relation
to relevant matters including new programs or classes, new offers,
dietary or other health or fitness related information. If at any
time you do not wish to continue receiving this information, we provide
an "opt-out" procedure in each communication to you.
We do not and will not rent, sell or otherwise disclose your Personal
or Sensitive Information to any other company or organization, without
your prior consent where that consent is required by law. You consent
to our use and disclosure of your Personal Information where it is
incidental to a sale of our business to a third party or where we
outsource duties, including enforcing the terms and conditions of
our engagement with you or database management to an external service
provider for purposes of rendering the required services.
You also consent to your Personal and Sensitive Information being
disclosed to Astute Fitness head office, other franchisees and placed
on an intranet that is accessible by head office and all franchisees.
One reason for this is to enable you to be recognised as an Astute
Fitness member, no matter which Astute Fitness you attend in Australia.
The use and disclosure of Personal and Sensitive Information collected
by Astute Fitness prior to 21 December 2001 is exempt from the Act.
The use and disclosure of Personal and Sensitive Information collected
by our franchisees prior to 21 December 2002 is exempt from the Act.
When emailing Personal or Sensitive Information to us, or completing
an on-line inquiry, please be aware that there are risks involved
in transmitting such information across the Internet. Our website
contains links to other websites. We have no control over and take
no responsibility for the privacy practices employed at other websites.
We have secured our website using industry standard technology. However,
we cannot provide any guarantee with respect to the security of your
Personal or Sensitive Information and we will not be liable for any
breach of security or unintended loss or disclosure of information
due to the website being linked to the Internet.
What
to do if you don't want our mail-outs?
In each e-mail or each piece of marketing material that you receive
from us, we will endeavor to attach simple instructions on how you
can immediately unsubscribe from our mailing list. In any event, you
can opt out from receiving promotional material by e-mailing the relevant
Privacy Officer and asking to be removed from the mailing list. Alternatively,
you can fax or mail a request asking for deletion. There is no fee
due to us for any such deletion.
How to check or
change your details?
The Privacy Officer at your local Astute Fitness will ensure that
your Personal and Sensitive Information is accurate, complete and
up-to-date. If you wish to view the Personal or Sensitive Information
we hold about you, please send your request by e-mail to the Privacy
Officer at your local Astute Fitness, or by mail or fax to the contact
details at the end of this Statement. A fee may apply for such access.
If we deny your request for access, we will let you know why. If you
wish to amend that information because it is out of date or incorrect,
or if you wish your Personal or Sensitive Information to be deleted
from our database, please e-mail the Privacy Officer at your local
Astute Fitness.
If any of your personal details change, please contact the Privacy
Officer at your local Astute Fitness and they will use all reasonable
endeavours to ensure the information is up-to-date. Security We use
all reasonable endeavours to secure any Personal or Sensitive Information
that we hold about you and to keep this information accurate and up-to-date.
Your Personal and Sensitive Information is stored behind industry
standard firewalls and where applicable, protected by user names and
passwords. Where appropriate your Personal and Sensitive Information
is kept within a locked storage room.
Changes to our Privacy Policy From time to time we may decide to amend
or update this Statement. When this occurs, we will post any changes
on the website. We encourage you to periodically review this Statement
so that you remain informed as to how we are protecting your Personal
and Sensitive Information.
We welcome your questions and comments regarding this Statement. If
you have any suggestions as to how we may improve our Privacy Statement,
or if you are of the view we have not adhered to this Statement, please
contact the Privacy Officer at your local Astute Fitness.
Any complaints?
If you believe that your privacy has been breached, please contact
the Privacy Officer at your local Astute Fitness.
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